About us

Naturemart Australia is an online retailer offering natural and everyday wellbeing products for health, home, and personal care. The store carries a wide range of categories, including vitamins and supplements, skincare and beauty, personal care, food and pantry items, home and lifestyle products, aromatherapy, cleaning, baby and kids products, and more. Products are sold in AUD, and the website is organized by category so customers can browse and shop online for items that suit their needs.

Orders are placed through the website, where product pages show pricing and any applicable shipping details. Shipping is available through tracked delivery services, and the final shipping cost is shown at checkout. Most products are dispatched on the next business day, although handling times can vary by product. Delivery times depend on the destination, with faster delivery to major metro areas and extra time needed for rural and remote locations.

Naturemart does not currently offer local pickup or click and collect. If a customer wants to receive a parcel at a post office, a PO Box is required. The store also offers free shipping only on products that are specifically marked as qualifying for free shipping on the product page.

Returns are handled under a straightforward policy. Problems with received items must be reported within 14 days of receipt, and defective products are eligible for a money-back refund. If a customer ordered the wrong item or changed their mind, unopened and unused items may still be returned for a full refund. The company is based in Melbourne, Australia, and customer support is available through the website’s contact channels.